Legal
Refunds & Cancellations
Last updated: 30 October 2026
What to do if you need to change or cancel a booking, and what happens if we have to.
1. Changing or cancelling your booking
Plans change. If you can’t make your session, please let us know as early as possible on WhatsApp 078 1200 206 so we can move you to another time and offer your slot to someone else.
2. Cancellation fees
If a cancellation or no-show fee applies to your booking, we will tell you when you book. We will not charge a fee you were not told about.
3. If we have to cancel
If we have to cancel or move your session, we will let you know as soon as possible and offer you another time. If you paid anything in advance and the new time doesn’t suit you, we will refund it in full.
4. If you are unhappy with a session
Please tell us, ideally during the session so we can adjust, or afterwards on WhatsApp 078 1200 206. We will do our best to put it right.
5. Your legal rights
Nothing here limits your rights under the Consumer Protection Act 68 of 2008, including your right to cancel an advance booking, or the Electronic Communications and Transactions Act 25 of 2002.
6. How to cancel or ask for a refund
Send us a message on WhatsApp 078 1200 206 or email info@